This guide explains how to create your account, how to sign in, and how we protect your access. If something does not work as described here, write to us at info@lefidex.com from your account email.
Create your account and confirm your email
- On the sign-in screen, choose Create account.
- Enter your email and a password of at least 12 characters.
- We send you a link to confirm your email. The link is valid for 1 hour and works once. You can open it on this or another device.
- When you open the link, press Continue to confirm that you want to continue on that device.
Creating your account has three steps: your account, two-step verification, and accepting the Lefidex documents. Until all three are done, you will not see any deal information. If you created your account without an invitation, we ask one more question at the end. It is not a security step: it only helps us show you what is useful to you.
If the email does not arrive, check your spam folder or ask us to send it again.
One last question: what brings you to Lefidex
If you created your account without an invitation, after you accept the documents we ask What brings you to Lefidex? You can choose one of these answers:
- I’m buying a property
- I’m selling a property
- I’m a real estate agent
- I represent a company
Your answer is saved as your main use. It only changes what your home page explains and which role comes preselected when you open a deal. It never changes what you can do or see in a deal: that depends on your role in each deal.
If you arrived with an invitation, you will not see this question. Your main use comes from the role you were invited with, and you go straight to the deal.
Change your main use
In Settings, under Profile, find Main use and choose Change. Select the new answer and save. Your deals do not change: each one keeps the role you have in it.
Sign in
You can sign in in two ways:
- With your password. Enter your email and password and press Sign in.
- With a link by email. Enter your email and choose Get a link by email. The link is valid for 1 hour and works once.
Forgot your password? Sign in with a link by email and, if you like, set a new one in Settings, under Security.
After your password or the link, we always ask for the code from your code app.
Two-step verification
Besides your password or sign-in link, we ask for a 6-digit code that changes every 30 seconds on your phone. So even if someone knows your password, they cannot get into your account. It is required for everyone who uses Lefidex.
To turn it on you need a code app, for example Google Authenticator or Microsoft Authenticator. They are free.
- Scan the QR code we show with the app. If you are on the same phone, copy the setup key and add it in the app.
- Type the 6-digit code the app shows.
If the code does not work: check that your phone's time is set automatically and type the new code when it changes. If you type several wrong codes in a row, wait a moment before trying again.
To switch phones or apps, go to Settings, under Security, and choose Switch code app. We first ask for a code from your current app. Once the new app is on, the old one no longer works.
If you lost your code app
If you no longer have the phone or app that generates your codes, write to us at info@lefidex.com from your account email.
For your security, we verify your identity through another channel before resetting the second step, for example by calling the phone number on your profile. We never reset the second step just because someone asks by email. This can take some time; it is what stops someone else from taking over your account.
Confirm important actions with a code
Before some important actions we ask again for the code from your code app. The screen tells you which action you are confirming.
- The confirmation is valid for 5 minutes.
- It works for one action only. For another action, we ask for a new code.
Active sessions
In Settings, under Security, you see the devices where your account is open, with the start date and an approximate IP. The device you are using shows as This session.
- Sign out that session ends the session on one device.
- Sign out of other devices ends every session except the one you are using.
The sign-out completes within 15 minutes at most. If you do not recognize a session, sign it out and also change your password.
Security activity
In Settings, under Security activity, you see your last 50 sign-ins and security changes: sign-ins, turning on or switching your code app, password changes, sessions you signed out, actions you confirmed with a code, and the documents you accepted. Each event shows the date and an approximate IP.
If you see something you did not do, change your password, sign out your other sessions, and write to us at info@lefidex.com.
Change your password
In Settings, under Security, choose Change password. If you signed in a while ago, we send a code to your email to confirm the change. When you save the new password, we sign you out on your other devices.
Change the language
In Settings, under Language, choose Español or English. We use that language in the app, in emails, and in notices. You can also switch the language of a page with the language link at the top.
Need help with your deal? Write to us at info@lefidex.com.